How Securus Technologies Has Helped Solve Many Crimes

Securus Technologies is a communications company that specializes in creating technology products and services for prisons. The company was created in 1986 and has its headquarters in Dallas, Texas. There are more than 1000 employees employed by this company, and it sells products to more than 2,000 correctional facilities across the United States. Securus Technologies has spent $600 million on patents and other technologies.


People living behind bars still have opportunities to contact people outside the prison walls. Securus Technologies offers a couple of different phone plans for its customers to use. Customers have the option to choose which plan will suit their situation best.


AdvanceConnect™ puts the customer in charge of his/her spending. It guarantees that you can receive calls coming from prisons. Direct bill charges you for each call that you receive from inmates and puts in on one bill that you receive each month. A credit card is required to set up this account. Traditional collect accounts allow customers to get calls from inmates and have the charges put on the bill from your local telephone company. An inmate debit account lets the incarcerated member decide how much they want to spend. Money is put into an inmate’s account, and they pay for their calls.


There are a lot of customers that have used Securus Technologie’s products to help solve crimes and keep inmates safe. One facility was able to use a recorded phone call to obtain a search warrant for an unlawful security officer. Another facility was able to stop the use of drugs and alcohol between inmates. There is a correctional facility that has been working with Securus Technologies for over ten years, and the company continues to be their first choice to work with. Customers are pleased with the improvements of investigation resources. The tools help keep facilities running smoothly.


Securus Technologies – Winning The Gold Stevie Awards For The Best Customer Service Training Team

The world of correctional agencies is witnessing tremendous growth and integration of advanced technology in the last few years. It is all due to the companies such as Securus Technologies providing highly advanced, reliable and affordable prison communication and crime prevention technology, products and services. The diverse portfolio of services offered by Securus Technologies is unmatched in the industry and combined with the highly attentive and responsive customer service; the firm currently enjoys the stature of being an undisputed leader in the field.



Securus Technologies has won many awards in the past and to add to that; it now won the award for the best customer service training team at the Stevie Awards, which is the world leader in organizing awards for the corporate sector. The award was highly competitive as it was open to the companies from across the globe and was flooded with over 2,300 applications for the best customer service training team. The jury of 77 preliminary judges was given the task of ranking the companies on different parameters. The results provided by these 77 judges from across the world were furthered checked, verified, and validated by a select committee, which finally decided who would take the award back home.



Securus Technologies serves its products and services to over 3,450 correctional agencies and plans to extend its services to much more shortly. As a national leader in bringing the best of technology to the correctional space, it remains committed to delivering value for money and highly functional products for the correctional agencies as well as inmates. It has served over a million customers till date, and currently, its products and services reach out to 120,000 prisoners. The primary aim of the company is to serve prisoners and help them stay in touch with the outside world, especially with their friends and family.